Baru Customer Service Agent (Surabaya)

Job Description

Join the future of logistics.
At Maersk, we want to be pioneers in logistics. We’re embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world.

We offer

At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.

Key responsibilities

• Build strong and lasting relationships with customers and provide second-to-none Customer Service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in the booking.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices

We are looking for

• Previous Customer Service experience in logistics and supply chain will be an advantage.
• Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
• Can handle pressure and high volume of customers.
• Personable, energetic and excellent communication skills.
• Someone who is an excellent team player and able to work effectively under pressure.
• Should have the ability to converse with people of all levels and is well organised, efficient and effective