Job Description
Location:
Indonesia Department: Customer Service Location: Indonesia
Job Description- Design / perform business-oriented, comprehensive, accurate reporting system/ analysis to monitor the performance of the business, to locate risk and to discover potential improvement opportunities.
- Perform ad-hoc analysis to understand certain business cases and challenges, providing conclusions and advice based on data analysis.
- Provide insightful analysis to management for decision making.
- Facilitate cross-functional Process Improvement Initiatives and root cause analysis.
- Work with colleagues in OPS team for understanding data insights and handling training related to Data & BI.
- Collaborate with the data product team to conduct data/report automation projects.
Job Requirements- Bachelor’s degree (or above) majoring in in Computer Science / Information Technology / Statistics / Business Management or its equivalent.
- 3 – 5 years’ experience in data analytics, business intelligence or strategy-related roles.
- Strong customer orientation. Experience in e-commerce and customer care is a plus.
- Solid analytical and problem-solving skills.
- High level of Excel and SQL proficiency.
- Experience using visual analytics tool (e.g. Tableau, Qlik) and big data frameworks. Exposure to Alibaba data platform is a plus.
- Excellent presentation skills and strong knowledge of Microsoft Office tools.
- Good communication skills and able to work with different stakeholder
- Team player, self-motivated, and able to work under pressure.
- Demonstrated ability to learn fast, handle multiple tasks, prioritize objectives to meet deadlines.
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