Baru Research Analytics Lead - Payments

Job Description

About the role:
If you’re looking to be a part of a dynamic, highly analytical team that enjoys collaborating with many people, look no further. As Stream Lead for Payments Research Analytics at GoTo Financial, you’ll play an instrumental role to directly impact the company’s way of developing products & strategies through users’ insights. This position is unique as it requires a combination of strong technical data analytics and also quantitative research skills at the same time, complemented by problem-solving capabilities, business acumen, and collaborative mindset, hence you will also be exposed to multiple data points from end consumers and merchants. You'll have ample opportunity to flex your data management skill, data processing skills, analytical research skills, and quantitative research skills (in short data triangulation skills) in getting us even closer to building the largest and most preferred payment solutions.

What You Will Do

• Designing a structured data management infrastructure by combining both our internal data and external data from surveys
• Optimize the process our multiple data points into valuable insights on a regular basis for both consumer and merchant data
• Create and enhance our existing insight dashboards to become more integrated, self-explanatory, appealing and simple for general users to independently explore.
• Be responsible in creating a safe environment to protect our data from leakage or unwanted access
• Consistently be the agent of change, socializing the importance of data triangulations
• Create systems to efficiently optimize project resource allocation: people, time, budget
• Lead on solving cross-function and cross-streams project management issues with stakeholders
• Report regularly on the impact and achievements of the vertical research team to stakeholders, and to the whole function
• Be the thought partner of fellow researchers, the product, design, marketing, and business to come up with strategies to achieve the group’s objectives
• Advocate consumer-centric mindset and metrics to the stakeholders through persuasion, influence, and inclusion to deliver insights that would inspire and spark actions
• Develop professional growth plan for each team members and setting personal OKR
• Provides mentoring, development, and career management for their direct reports
• Resolves team and team member issues with empathy

What You Will Need

• 6-8 years of experience or more in the field of data analytics or market & product research
• Have a strong background of working on data analytics field (including: data management, creating dashboard, data processing)
• Fluent with programming softwares, such as: SQL, BQ, Python and data processing tools such as: SPSS as an additional value
• Own basic skills and knowledge on quantitative research method
• A strong business acumen to connect data from internal & external with overall organizational objectives
• Understanding in product management, design strategy, data, operations, marketing, and branding processes and able to collaborate effectively with those teams
• Able to operate in a self-directed culture and fluency in navigating uncertainty
• Openness to learning from and share your skill set with others in the organization
• Ability to work efficiently - balancing the flash-fast requirements and the rigor it takes to produce good insights
• Able to communicate and influence different levels of stakeholders and users in English and Bahasa Indonesia (written and verbal)
• Preferably graduate from a computer engineering degree / statistics degree / mathematical degree
• Has an experience in financial category will be an advantage

About the Team
Our Payments Research team consists of 9 people (and growing) based in Jakarta. Working alongside the various departments within the organization, ranging from Product Managers, Designers, Product Marketing, Business, and Operation. We are predominantly concerned with bringing user insights to generate product development. We are mutually concerned with quality and practicality. The gist of our role is to oversee the dynamic within the entire payment ecosystem (i.e., end consumers and merchants) by merging quantitative, qualitative, and data analytics.
We are a tight-knit group made up of cyclists, plant-lovers, bookworms, manga readers, and of course foodies. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.