Alamat
Bentuk pekerjaanJob Description
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.2nd Level Assurance Engineer is typically assigned to work on tickets and fixing high level network and services faults!
- We believe in trust – we trust each other to do the right things!
- We believe in taking decisions as close to the product and technical expertise as possible.
- We believe in creativity – trying new things and learning from our mistakes.
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
You will
- Responsible for 2nd level operation and maintenance (O&M) of customer IP network elements (Routers, Switches, Firewall, Load Balancers) and services.
- Meeting or exceeding the network availability targets & responsibilities.
- To ensure RCA for any fault within network systems.
- To work within well-defined system support guidelines.
- To prioritize faults to meet SLA/WLA.
- To do end to end investigation of faults/cause related to system/network problems.
- To ensure accurate working methodology.
- To coordinate with all technical teams to handle emergencies and if required coordinate with partners (MSIP, PQM) and Tier2 support/3PP vendors.
To be successful in the role you must have
- Experience of working on technologies like IPv4, IPv6, MPLS, ATM etc.
- Experience of working over Multi-vendor Routing and switching products like Cisco ASR 9k, CISCO ASR 10K, Juniper (MX, TX and PTX) series, Alcatel SR-7750, Alcatel ESS7 switches.
Key Qualification:
- Experience: Minimum 8-12 years
- Education: Degree within Electronics & Telecommunication Engineering
- Certification: CCNP, JNCIP/ JNCIS
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
