Baru Tele Collector

Job Description

Job: Operations Primary Location: Asia-Indonesia-Jakarta Schedule: Full-time Employee Status: Permanent Posting Date: 30/Sep/2021, 6:00:08 AM Unposting Date: Ongoing About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

• Accountable for ensuring proper and effective collection actions through telephone calling using Dialer and CACS System are taken against delinquent accounts in order to achieve Recovery KPIs
• Responsible for working expeditiously on all accounts assigned and updating collection activities in the recovery system
• Ensuring all account is being worked in CACS

Business

• Providing feedbacks on customer profiles of delinquent account
• Follow the collection and recovery cost initiatives

Processes

• Ensuring all activities in respective bucket handling is in line with Recovery KPI Target
• Responsible for escalating any issues related to Recovery process and performance to supervisors.

People and Talent

• Responsible for providing feedback, observations and intelligence on delinquency trends and customer behaviours to supervisors and collections management, on a timely basis.
• Following morning briefing to maintain the motivation & increase the performance
• Ensure have good product knowledge and negotiation skill
• Responsible for escalating and reporting any complaints and fraudulent cases to supervisors at the earliest instance

Risk Management

• Accountable for compliance on use of Tele Recovery in accordance with local regulatory &/or banking association guidelines and requirements. Responsible for designing and conducting an audit program for validation of the same at least once a year
• Accountable for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities. including the customer data privacy
• Accountable for Tele Recovery compliance to the Group Code of Conduct, and Collectors Code of Conduct

Governance

• Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the Collectors’ Code of Conduct
• Ensure that all Code of Conduct items has been followed by all team members to minimize complaint & mitigate reputational risk.
• Comply with the FADP regulatory.

Other Responsibilities

• Always aware of the issue which informed Country, Group of Risk, Line manager and distribute to peer
• To fully aware with Group Policy and Standards on regulatory requirements for prevention of money laundering, Gift and Entertainment Country guideline
• Implant the brand promise and values more deeply within the Bank

Key Stakeholders

• Country Collection Head
• Country Credit Head
• Collection and Recovery Manager
• Other Collection & Recovery Supervisors
• Retail Client – QA
• HR
• Customer Experience
• Customer

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.