Business Relationship Officer

Job summary
Implement marketing activities for loan products, deposits, and banking servicesManage existing customers and attract new customersProvide customer service and handle customer complaints
Job seniority: entry level
Responsibilities
• Implement marketing activities for loan products, deposits, and banking services to attract new customers• Conduct market penetration and identify customer needs to offer suitable loan or deposit products• Prepare customer data and analyze customer profiles for credit processes• Manage customer credit accounts and ensure credit quality meets established standards• Provide customer service according to applicable standards• Receive and follow up on customer complaints in accordance with applicable regulations
Requirements
• Teamwork• Building relationships and alliances• Control & Monitoring• Commercial orientation• Good negotiation skills• Analytical thinking• Credit and marketing knowledge• Product knowledge and banking regulation