Butler English Daily Worker

• Checking the list of guests who have made reservations through the PMS (property management system), then contacting them to ensure detailed information regarding arrival.

• Provide information to other departments regarding the profile of guests who will be staying

• Ensuring the readiness of guest rooms according to orders and also preparing all needs if there is a special request from the guest

• Coordinate with the department responsible for airport pick-up if needed according to guest requests

• Prepare welcome amenities that are tailored to the guest profile

• Greet guests warmly upon arrival at the hotel

• Serves welcome drink to guests

• Ensure that the guest check-in process runs smoothly and quickly in collaboration with the front office

• Work with the concierge to ensure all guest luggage is handled properly

• Provide as much service as possible and avoid doing things that are not liked by guests

• Provide complete information to guests regarding the facilities owned by villa including the latest entertainment that has been provided in the villa environment and the area around the villa

• Ask for input from guests regarding the services provided, this is to avoid unwanted complaints

• Checking and cleaning guest rooms as requested, including changing the amenities in them with new ones

• Serving all activities or special events requested by guests such as birthday celebrations, Mother's Day, etc in collaboration with all the departments involved in it

• Helping to order plane tickets, trains, transportation if needed

• Checking the completeness of the minibar and its expiration date

• Updating Guest history

• Always ready to serve guests as long as needed

• Prepared barbeque event

• Butler participates in preparing bills when guests want to check-out, of course, together with Butler Operator, including taking care of how guests pay according to what is requested

• Helping guests to make reservations again if there are plans in the future

• Prepare hotel souvenirs for special guests staying overnight

• Help re-check luggage and ensure that nothing is left behind in collaboration with the Butler Operator

• Provide guest transportation to return to the destination city

• Have experience in FB Kitchen/FB Service?Front Office background for at least 2 year (preferred).

• Mastering a English (preferred) or Korean language skill.

• Friendly and ready to work on flexible working hour.

• Have good communication skills.

• Have A Driver Lisence.