Camp Navigator / Bell Boy - Bell Driver (Apprentice)

POSITION OVERVIEW:

To greet and handle guest request of transport assistant. Responsible full filing the request of guest and ensure guest satisfaction is the most important purpose.

The Camp Navigator Daily Worker will never let a guest know either by their tone, facial expression or verbally how difficult a request is: great importance and genuine care will be given in all cases. The Camp Navigator Daily Worker is an extremely creative individual who will not have the word "no" in the vocabulary and they will be able to provide information for any guest or visitor inquiry. They are always able to help the guest in every way possible from a simple question to an unusual request, so long as it is ethical, legal and moral. If all avenues have been exhausted and particular request cannot be accomplished, the Camp Navigator will come up with alternate choices that are suitable to the guest's needs and likes.

The Roles:

Skill

• Must be friendly, courteous, served-oriented, and flexible and enjoy working with people.
• Excellent organisational and interpersonal skills.
• Positive can-do attitude and ability to understand guest inquiries and create unique and individual experiences.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the door.
• Ability to think clearly, quickly, maintains concentration and makes concise decisions.
• Excellent judgement, attention to detail and ability to handle confidential information.
• Ability to handle priorities.
• Must have excellent verbal and ability to communicate effectively with individuals at all levels.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and colleagues as part of a team.
• Ability to be flexible as the job changes and be able to work flexible hours, including weekends, holidays, and evenings if necessary.
• Must have a professional image and personality exuding confidence and leadership skills.
• Be always an ambassador to The Capella Ubud, Bali in and outside of one's workplace.
• Ability to be a clear thinker in pressure situations and exercise good judgement.
• Ability to learn new applications.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge and understanding of :

1. All tent departmental policies and procedures
2. All preferences of guest profile
3. All tent features/services, hours of operations
4. All tent restaurant food concepts, menu price range, dress code and ambience
5. All camp tent types, numbers/names, layout appointments, amenities, and locations.
6. All tent rates, special packages, and promotions
7. Expected Arrivals/departures.
8. Local events, attractions, holiday schedules
9. Dining and Entertainment venues
10. Local cultural heritage
11. Be responsible security of department guest information.
12. Be responsible for department keys and passwords.
13. Provide callers with accurate information on tent facilities, services, and local amenities.
14. Accommodate and expedite all telephone and radio requests in congenial manner.

• Ensure check guest profile before guest arrived or departure.
• Welcome and acknowledge all guests according to company Service Standards
• Ensure every guest receives a fond farewell
• Thank guests with Genuine appreciation
• The Camp Navigator Daily Worker is responsible and accountable for all operations in relation to the hotel vehicles whilst on duty. To ensure that vehicles are properly maintained.
• Prepare and obtain any car bookings for the day
• Read the logbook and follow up immediately
• Ensure the car is clean and in good condition, e.g. AC, Brake etc
• Report immediately if any parts or car equipment that need to be fix or change
• Responsible for loading, unloading and accountable guest's luggage and other materials
• Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from tent, the station and cars
• Never drives exceeding the speed limit, possess excellent driving skills and drive safely and carefully
• Anticipate and address guests' service needs.
• Respond to guests' requests by making arrangements or identifying appropriate providers.
• Respond to requests from guests and colleagues' enquiries in a timely and customer-focused manner and follow up to ensure satisfaction.
• Provide valet service to all guests
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
• Develop and maintain positive working relationships with others.
• Speak with others using clear and professional language.
• Listen and respond appropriately to the concerns of other
• Contact and follow up appropriate individual or department requests.
• Maintain the condition of The Station by keeping equipment, supplies and entry neat, cleanliness and well organised.
• Report accidents, injuries, and unsafe work conditions to Leader in-charge
• Comply with quality assurance expectations and standards. Stand, sit and walk for an extended period of time or for an entire work shift.
• Successful completion of the training/certification process
• Assist others as required to reach common goals.

Essential:

1. Minimum in relate or hospitality diploma / college graduated
2. Has valid driving licence (SIM A).
3. Possess a good command of the English language and the ability to communicate with guests clearly and pleasantly, both in person and by telephone.
4. Ability to provide legible communication.
5. Knowledge of the Locality, its attractions, services, suppliers, and vendors.

Desirable:

1. A college education or training in the hospitality industry.
2. Previous experience as a Bellman / Bell driver in a luxury market.
3. Fluency in a second language is essential.
4. Effective complaint handling

*Only shortlisted candidates will be contacted