Case Management Supervisor

Job Descriptions:

• Provide regular and Ad Hoc report
• Provide Data for analysis and give Insight
• Provide improvement to support Team SLA achievement
• Support all Case Monitoring Team matters for Quality improvement for Case Monitoring and service for user
• Support other teams/divisions about data analysis, especially related to quality scope.
• Support other teams on Quality improvement for Case Monitoring Team and service for a user
• Work closely with the related team in company Projects & Assignments

Requirements:

• Willing to work in shifting arrangement
• A very ‘customer first’ mind person
• Familiar with numbers and analytics
• Understand data and good analytical skill
• Microsoft Office savvy, especially Ms.Excel Skills
• Have a bachelor degree (Nursing or other medical-related fields) from a reputable university
• Can demonstrate an ability to get things done in a fast-paced and ambiguous environment
• Strong ownership and team player
• Good communication, detail oriented and well-organized
• Willing to work 24 hours shifting system