Cloud System Engineer (L2)

Job Requirement:

• Minimum 1+ years experience as L2 Cloud System Engineer with mandatory skill AWS, Linux
• AWS, Linux, kubectl CLI is highly preferable
• Troubleshooting in production environment
• Required Skill(s): AWS Networking, AWS Ecs & AWS Eks, Compute, Storage, Databases,
• Candidate must possess at least Diploma, Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
• Detail and well organize
• Good communication and good team player
• Required Skill(s): VMware, vmware horizon, AWS

Job Description

• Standby / On-call support for customer
• Will be participating in shifting and roster
• Assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have
• Resolved any trouble ticket escalated to L2 team as within SLA
• Mentoring L1 to catch up with their knowledge
• Create MOP before applying any changes