Community Engagement Manager

Job Description

• Build and manage the mGanik customer community with the aim of increasing customer engagement and loyalty.
• Design, implement and manage Community Engagement programs such as live streaming events, sharing sessions, quizzes and other activities to increase interaction between the brand and the community and between community members.
• Design and manage community platforms such as Telegram, Facebook Group, and other discussion forums to facilitate discussion, information exchange and collaboration among members.
• Develop and execute promotional strategies for the community, including content management, community-specific promotions and more.
• Conduct community performance analysis and reporting to evaluate the success of programs and identify areas of improvement.
• Manage the budget for community activities and ensure efficient use of resources.

Requirements

• Bachelor's degree in marketing, communication, business management, public relations and related majors.
• At least 3 years of experience in managing communities, preferably from the healthcare industry.
• Fluent and updated using social media, online group platforms such as telegram, facebook, whatsapp and others.
• Strong interpersonal communication and presentation skills.
• Able to build good relationships with community members.
• Skilled in planning and executing online and offline events including good organizational skills and attention to detail.
• Strong analytical and data driven mentality.