Concierge Supervisor

Job summary
Hilton offers countless opportunities to delight travelers.Concierge Supervisor monitors and ensures smooth operation of the Concierge.Maintain attitude, behavior, skills, and values in line with Hilton culture.
Job seniority: entry level
Responsibilities
• Follow procedures on luggage related matters and deputize the Chief Concierge when needed.• Assist with manpower planning and train all Concierge associates.• Report irregularities to Chief Concierge and seek assistance when needed.• Ensure proper reception of VIP/Hilton Honors members and other customers at the airport.• Provide recommendations on hotel operations to improve services, revenue, and reduce costs.• Follow-up on tasks assigned by superior.• Understand local tourism culture and city profile to provide considerate service to guests.
Requirements
• Secondary School education or above.• At least 1 year in a supervisory level position in Concierge operation.• Fluent in English.• Appreciate Hilton culture.• Good character and ethics, strictly obey laws and regulations.• Strong sense of principle, professional management ability, good team player.• Excellent interpersonal skills, sense of decency, honest and reliable.• Strong sense of responsibility and learning ability.• Hotel management major preferred.