Crm & Loyalty Manager

Company Description

Passion Abadi Korpora is a prominent manufacturer and retailer of exquisite diamond jewelry based in Indonesia. With over a decade and a half of dedicated craftsmanship, this esteemed company has left an indelible mark in the world of jewelry. Their commitment to elegance, quality, and innovation is showcased through their three distinctive brands: Passion Prive, Passion Jewelry, and Diamond and Co.

Role Description

The CRM & Loyalty Manager will be responsible for developing, implementing, and maintaining customer relationship management strategies to increase customer retention, loyalty, and lifetime value. The CRM & Loyalty Manager will also collaborate with cross-functional teams to identify business opportunities and provide customized solutions, leading loyalty programs and initiatives, and overseeing data analysis and reporting.

This is an on-site role and located in South Tangerang.

Qualifications

• Bachelor's or master's degree in Marketing, Business Administration, or a related field
• 3+ years of experience in CRM, Loyalty Programs, or related fields
• Proficiency in Customer Relationship Management (CRM) software, and Loyalty Program Management tools
• Experience in developing, implementing, and managing successful CRM & Loyalty programs that drive customer retention and conversion
• Ability to work cross-functionally with Marketing, Sales, and Operations teams
• Strong analytical and problem-solving skills, with experience in data analysis and reporting
• Excellent communication, leadership, and interpersonal skills, able to thrive in a fast-paced environment