Alamat
Bentuk pekerjaanWe’re looking for a team member in our fast-growing company as a Customer Relationship Management Specialist. You’ll be responsible for handling any number of different types of projects, which may involve conducting research, brainstorming ideas, and creating strategies for clients.
Job Descriptions
- Develop and implement effective CRM strategies tailored to meet the unique needs and goals of each client.
- Analyze customer data and market trends to identify opportunities for optimization and growth.
- Recruit, train, and lead a team of CRM professionals to ensure the successful execution of client campaigns.
- Foster a collaborative and innovative team culture that encourages continuous learning and development.
- Act as the primary point of contact for clients, understanding their business objectives and translating them into actionable CRM strategies.
- Conduct regular client meetings to provide updates, gather feedback, and identify areas for improvement.
- Oversee the end-to-end implementation of CRM campaigns, ensuring seamless execution and delivery of results.
- Utilize CRM tools and platforms to automate processes and optimize customer interactions.
- Analyze CRM data to measure the success of campaigns and provide actionable insights to clients.
- Prepare and present comprehensive reports on campaign performance, making data-driven recommendations for improvement.
Job Requirements
- Bachelor's degree in Marketing, Business, or a related field. Master’s degree is a plus.
- Proven experience in CRM management and strategy development, preferably in an agency setting.
- Demonstrated success in managing and growing client relationships.
- Proficient in CRM tools and platforms (e.g., Insider, MoEngage, Braze, OneSignal).
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent leadership skills with a track record of developing and managing high-performing teams.
- Strong communication and interpersonal skills, with the ability to effectively engage with clients and internal teams.
- Ability to adapt to a fast-paced environment and stay ahead of industry trends.
- Proven track record of implementing innovative CRM solutions for business growth.
- Analytics & Reporting
- CRM
- Marketing
Working in Antikode is fun and challenging at the same time in a homey environment. We’re working on interesting projects from multiple clients in various industries such as:
Lifestyle / F&B:
McDonald's Indonesia, Ismaya Group, Union Group, Biko Group, Plataran Group, Ateria, Legit, Burgreens, Chatime, etc.
Retail:
Compass, Makeover, Alfamart, MAP Club, etc.
Entertainment:
Disney+, RANS, KUY!, etc.
Banking:
BCA, Mandiri, OCBC NISP, CIMB Niaga, BTPN Jenius, BRI, BNI, UOB, etc.
Telco:
XL, Telkomsel, AXIS, Indosat, etc.
Insurance:
FWD, Avrist, Prudential, Tokio Marine, Dompet Aman, etc.
NFT Projects:
Avarik Saga, Shark Outlaw Squad, Monaverse, Karafuru, Mindblowon, etc.
So continuous learning & exploration will be the heart of how we work and grow in Antikode.
You'll also get
- Competitive salary & yearly bonus
- 13" MacBook Air / Pro
- Health benefits (BPJS, Private Insurance, Telemedicine, Optical & Dental)
- Continuous personal improvement
- Cat & dog-friendly office
- Up to 15 days of leave
- Homey working space & casual environment
- Monthly fun activities
- Cross companies gathering (with Eatlah, SOSJ, Bitte Design, and Monstore)
Antikode is a UI/UX design and development company that aims to help clients from small-medium businesses to big brands from various industries to create their website and mobile apps user experiences from the design to the development.
