Crm Specialist - Jakarta

Job Description:

1. Develop a comprehensive CRM strategy (acquisition, retention) aligned with Styles (loyalty app) goals and objectives.
2. Plan, execute, and monitor CRM campaigns from head office, including email marketing, social media campaigns, and personalized communications, to nurture customer relationships.
3. Analyzing data from retention marketing campaigns and reporting performance insights to recommend improvements.
4. Administer and maintain the CRM system, ensuring data accuracy, system functionally, and user access control.
5. Oversee the collection, organization, and analysis of customer data to identify trends, insights, and opportunities for improving customer experiences.
6. Utilize customer data to segment the customer base and create targeted marketing campaigns and communications.
7. Collaborate with tenants, leasing, marketing, tenant relation, and customer service teams to develop CRM strategies and workflows aligned with business goals and customer needs.
8. Collaborate with IT teams to integrate CRM systems with other business applications and implement automation solutions for improved efficiency.
9. Generate reports and analytics to measure the effectiveness if CRM initiatives, track KPIs, and make data-driven recommendations for improvement.

Requirements :

1. S1 from any major.
2. Minimum 5 years experience in related field.
3. Has a strong background in re-engagement customer acquisition strategies.
4. Familiar with Ms. Office & CRM program.
5. High attention to detail, good communication and interpersonal skills, and able to work in a team.
6. Keep update about the marketing trends and understand the current market situation.