CS Implant

Job Description

We are currently inviting highly motivated and enthusiastic professional candidates to join us to fill in the following position

Customer Service Implant

OBJECTIVES

• Acts as key contact for customer
• Accepts and processes orders for handover to operations
• Proactively informs customer on shipment status and exceptions
• Passes lead to sales
• Handles customer inquiries
• Takes and handles any customer complaints; solves customer complaints or assign tasks to

other function

• Acts as first contact point for customer claims for notification and reception of claims and

respective document collection

JOB DUTIES

• Understand customs clearance process in Indonesia
• Develops relationship with customer
• Participant in Business Review with sales if necessary
• Accept all orders processes (from customer or overseas office) orders for handover to

operations

• Proactively informs customer on shipment status, exceptions and provides intermediate

updates on incident solution

• Takes and handles customer inquiries e.g. track and trace
• Takes customer requests for go green
• Takes and registers all customer complaints
• Drive customer complaints or assign tasks to other function
• Acts as first contact point for customer claims for notification and reception of claims and

respective document collection and handover to other department for specialized claim

handlers when document are complete

• Escalate issues if required

GL84980 Jakarta, Jawa, Indonesia Category Customer Services Posted Date 08/02/2021 Operatives Full-time Permanent No Shift Hours/week 40 Global Forwarding, Freight PT. DHL Global Forwarding Indonesia Travel required less 25% No relocation offered