CSC Executive (Order Management - After Sales)

Primarily responsible for commercial aspects of Order to Cash in PTCT (a Vallourec group) product line in Indonesia. You will be responsible for the timely processing of customers’ orders fulfilment in an effort to help drive growth. This will include various complexity of orders and special processes. 

The individual is independent and has strong self-learning skills, an eye for detail and is comfortable in a fast-paced environment with the use of group tools such as local ERP system, OneDrive, proficient in Microsoft office tools, etc. 

Behavioural expectation primarily in focus areas like Action, Communication and Results.  Action is to deliver with speed and accuracy, Communication is to have clear and consistent to every internal and external stakeholders, and lastly to take responsibility in addressing customer requests to meet every challenge, as well as to attain or exceed required Vallourec’s key performance indicators. 

• Responsible for order entry execution cycle per customer’s firmed order including to manufacturing process, masterlist to customers to sales invoice, sorting technical clarifications on order by liasing with cross-stakeholders by ensuring that the clean order proceeds into manufacturing to be completed, accurate for on-time delivery; and issue of overdue & top priority orders for timely and clean execution
• Ensures that all order specific constraints & achievements are closed for timely & accurate invoicing of assigned customers by adherence to local and international company trade compliance procedures in connection with all transactions and business practices.
• Monitor / track all customers order backlog for potential problems where the order fulfilment flow could stall/delay and work with the proper personnel to resolve those problems. In addition, maintaining/updating order document history and handle status of orders and delivery.
• Communicate with customers to address inquiries and provide order-related information 
• Monitoring the contract status per customer’s orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.
• Analyze business needs and work with stakeholders to drive system and process change 
• Be able to take on team related projects, as well as participate in cross-functional projects
• Reporting Update/Provision on OTIF, Invoice forecast Update/Provision, Booking Update/Provision, Sales Demand
• Perform routine updates in various systems – CTMS, OneDrive, Excel sheets etc. timely & accurately
• Chairing meetings as assigned & Project Coordinator for assigned orders 
• Backup for team mates in CSC SOM team
• Fulfil any other reasonable duties as required by direct report

Operational Skills

• Result-Orientated
• Multitasking abilities
• Good time-management skills
• Accuracy and attention to detail
• Organized, structured & efficient.

Personal And Interpersonal Skills

• Team player
• Great interpersonal and communication skills
• Energized by routines and structured tasks set by management.
• Quick to adapt in a dynamic fast-paced environment
• Imbued with a strong sense of customer focus (internal and external) 
• Committed to self-improvement and development through the role.

Essential

QUALIFICATIONS AND EXPERIENCE: 

• Bachelor’s Degree or equivalent combination of education & experience 
• Proficient in MS Office and ERP
• Minimum understanding and user of any ERP system
• Written and verbal communication skills 
• Experience working within an Administrative team.
• Scheduling & Planning 
• Minimum 3~5 years in Supply Chain – Order fulfilment, Customer Support and/or management of projects
• Capable to make decision and ability to trigger support whenever necessary

Desirable

• Very good understanding of office management processes 

Knowledge of Order Processing