Customer Care Manager

Responsibilities:

• Cold calling and making multiple outbound calls to potential customers
• Performing Customized targeted sales strategies
• Meeting all quotas for cold, inactive and active calls
• Facilitating future sales and meeting or exceeding future sales
• Build relationship with customers through good customer service and explanation on what the products do and how they can benefit from the brand
• Achieve sales target set by the company
• Answering potential customer’s questions and follow up
• Maintaining records call, collect and update information
• Create CRM reports and several important components needed in the CRM report dashboard
• Ability to manage big teams, set KPIs, and maintain harmony in the working place.
• Ability to motivate and encourage under-performing staff. Must be able to issue warning letters and performance improving plans.
• Ability to ensure that positivity and great wholesome attitudes are maintained at all times in the work place.
• Ensuring that minimum calling and client booking expectations are met on a daily, weekly, and monthly basis.
• Working directly with the marketing team to strategize and implement leads generation and/or sales campaigns.

Qualifications:

• At least 7 years experiences in the related field for this position (especially in Banking or Hospitality industry)
• Candidates should possess at least a Diploma/Graduate Bachelor degree (any field)
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
• Results driven, persistence, time management, telephone outbound cold calling telephone sales, motivating for sales training
• Ability to source leads generation
• Must be able to run call centre with result
• Must demonstrate leadership to motivate sale telemarketers to achieve quota daily
• Must be able to conduct selection to interviewing and hiring the right telemarketers
• Must be able to conduct training on what to sell and what product and service sell over the phone
• Working location: Modernland, Tangerang.