Customer Excellence Officer

Job summary
Customer Excellence Officer Trainee/Hearing Care TraineeProviding exceptional customer experienceWorking in the field of customer service
Job seniority: entry level
Responsibilities
• Provide immediate response to customer inquiries and concerns• Build and maintain good customer relationships• Handle customer complaints and find solutions• Collect and analyze customer feedback for product and service improvement• Collaborate with internal stakeholders
Requirements
• D3 or S1 degree in Business Administration, Communication, Hospitality, Social Sciences, or related field• Open to learning new things• Good communication and problem-solving skills• Detail-oriented, honest, responsible and time-management skills• Ability to work under pressure• Proficient in using CRM software and adapting to existing systems• Computer literate, including MS Office• Fluent in English and Indonesian