Alamat
Bentuk pekerjaanCustomer Experience Executive Officer
Role & Responsibility:
1. Gathering and analyzing customer feedback.
2. Tracking customer experiences across online and offline channels.
3. Collaborating with other teams to enhance customer services and brand awareness.
4. Performing customer support and assistance
5. Performing the key metrics of customer experience like CSAT, NPS, and CES in day-to-day activities.
6. Responding to customer queries in a timely and effective manner when the customer analyzing or choosing the best treatments.
7. Documenting processes and reporting technical issues, as well as customer compliments and complaints.
Qualifications:
1. A Diploma's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
2. Expert level written and verbal communication skills.
3. Expert level written and verbal english communication skills.
4. Attention to Detail.
5. Quick to learn
6. Computer Savvy Skills: Proficient in Microsoft office suite (Word, Excel and PowerPoint)
7. Internet savvy skills
8. Ability to work with minimal supervision.
9. Empathy
10. Solid knowledge of online customer engagement platforms and channels.
11. Great organizational and time management abilities.
12. Extensive experience in gathering and interpreting customer experience information.
13. More than 2 years of experiences in handling the loyal customers and having experience in Dental Clinic/Hospital will be advantage.
- Mencari kandidat untuk bekerja pada:
- Senin: Pagi, Siang
- Selasa: Pagi, Siang
- Rabu: Pagi, Siang
- Kamis: Pagi, Siang
- Jum'at: Pagi, Siang
- Sabtu: Pagi, Siang
- Minggu: Pagi, Siang
- Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
- Pelamar harus memiliki KTP
- Tanggal mulai kerja: 12 February 2024
