Customer Quality Engineering(Cfe)

Company Description
Western Digital is an equal opportunity employer.
Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.
Job Description
Broad Functions

• Manage Customer Factory, RBA & Sub-tier Audits & Visits.
• Drive Quality Alerts initiated by Customer (QAC) or Customer Complaints related to factory till closure
• Publish Factory Product Performance (FPP) & factory monitoring reports as requested by Customer.
• Publish Customer CA for FPP Reports and Continuous Improvement package.
• Compile Customer Factory Questionnaire/Checklist/Assessment.
• Compile Customer Factory Manufacturing Readiness Review (MRR)/ Phase Gate Checklist/ Self-Audit for product qualification.
• Support in company vision & mission and quality playbook, as well as IMS policy, KPI and objectives.
  

Essential Duties & Responsibilities This job is responsible for delivering the organization outcome as stated:

• Customer and RBA Visit/Audit
• Making sure that presentation/document align to visit/audit objectives and expectation.
• Review presentation package & dry-run customer visit/audit meeting to ensure factory readiness before the audit.
• Support in Pre-audit as part of the audit preparation.
• Publish visit/audit summary report and Questionnaire score.
• Coordinate with related department to follow up with action items to closure.
• Upload presentation materials visit report and Customer Questionnaire Score into Box folder WDC CFE Customer Visit & Audit.
• To extend hospitality to customer by arranging hotel and transportation if assistance is required, and meal with customer.
• To support in supplier audit/visit as per customer's request.
• Quality Alerts Initiated by Customer (QAC) or Customer Complaints
• Coordinate with related department to resolve customer complaint.
• Issue 8D to responsible owner and follow up to finalize 8D for customer report purpose.
• Perform audit to validate corrective/improvement action.
• Customer Reports
• Review and finalize improvement items from FPP report and manufacturing engineering on monthly basis and prior upload in Box for a reference of customer support group.
• Present to customers on FPP reports and improvement plan in scheduled meeting.
• Coordinate Customer requested First Article Inspection (FAI) activities. Review FAI report prior submission to requester (Customer Support group).
• Customer Factory Questionnaire/Checklist/Assessment
• Collaborate with Customer support groups and related process owners to review and consolidate customer Questionnaire/ Checklist/ Assessment for submission.
• Other collaboration activities
• Support in Stop Order process - analyze and confirm shipped impact report.
• Support Customer support groups to analyze factory related data/information upon request.
• Collaborate in making sure that customers unique requirements are implemented at factory.
• Contribute in ensuring commonality/ standardization among same processes/system within related manufacturing sites.
• Support in customer line audit and conduct drive handling training to reduce CND and mishandling failures in customer line.
• Participate in special task for process quality monitoring.
• Support in preparation for management status report.
• Understand and able to apply IMS policy
• Participate and support internal activities that related to IMS.
  

Qualifications
Education Requirements / Experience Requirements / Other Requirements

• Bachelor or higher degree in Engineering/Science or related field.
• 5 years in Engineering, Manufacturing, Quality System or experience in customer support related job
• Good command of spoken and written English
• Computer literacy
• Proficiency in Microsoft Office tools such as PowerPoint, Excel, and Word
• Good in Presentation
  

Additional Information

• Manufacturing process
• Quality management system
• Hard disk drive and Components
• Failure analysis
• Understand EHS regulation
• Understand WD regulation
• Safety Officer, supervisor level
• Aspect and Hazard identification per working procedure
• Auditing Skill
• Customer Management skill
• Presentation skill
• Analysis skill
• Able to control EHS regulation
• Able to control WD regulation
• Aspect and Hazard control per working procedure
• Accountability
• Continuous learning
• Flexibility and Adaptability
• Human relations
  

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [Confidential Information] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital's behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to [Confidential Information].