Customer Service Executive

Join our vibrant team as a Customer Service Executive and be the welcoming voice and dependable support that define our dedication to providing excellent customer experiences for our global customers. Advance your career in a collaborative environment where your commitment to customer satisfaction is not only acknowledged, but celebrated

Job description

• Process incoming orders efficiently 
• Assisting customers' inquiries via Email and Live chat 
• Identify opportunities to enhance customer relationships and promote additional products or services 
• Follow up on scheduled orders and email requests 
• Any related additional tasks that are assigned 
• Creating orders processed status report weekly basis 
• Review performance metrics from the previous month 
• Analyze customer feedback 
• Evaluate the efficiency of current order processing workflows

Requirement :

• Fresh graduates candidates or with at least 1 year of relevant experience in Customer Service, operation or a related field
• Communication and Interpersonal Skills
• Knowing about the Domain, Hosting/Server, Website sales is an advantage.
• Punctual - consistent adherence to schedules, timeliness, and reliability
• Adherence to established processes, attention to detail, and commitment to maintaining consistency and quality in work
• Proactive contributor - Actively and consistently contributes ideas and suggestions without waiting to be prompted.
• Capability to work during weekends and public holidays as needed
• Fluent in English is a must

  Working conditions :

     Must be based in Jogja or willing to relocate to Jogja

     Hybrid working is allowed (after the probationary period)