Customer Service Officer (English Speaking) Tegal

At Maxim Indonesia, we are a leading player in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Indonesia.

If you are looking for a permanent job in the office, do not want to engage in cold sales, strive for a stable guaranteed income, then this vacancy is for you!

Key tasks:

• Communication with drivers, helping them with registration and day-to-day travel issues;
• Handling feedback and claims of customers;
• Monitor the service rules violations;
• Present drivers and passengers with information regarding new service conditions or promotions;
• Participation in promotional campaigns, negotiations with local partners and the organization of car branding.

This job is for you if you:

• have strong command of both English and Bahasa (verbal and written);
• are able to prioritize your tasks;
• can easily find a common ground with people and understand the client's needs;
• are not afraid to work with claims and can calmly resolve any misunderstandings;
• are ready to take responsibility and solve basic tasks independently, without involving your manager.

We offer:

• Online training program from the first day of working;
• Monday-Friday (9.00am - 6.00pm), work from our office in Tegal;
• Stable monthly payment without delays, annual evaluation and increment depending on your performance;
• Support in all business processes (legal assistance, accounting, IT, human resources, etc.);
• An experienced team leader and curator who will teach you about the nuances of our business in Tegal;
• Tech-savvy environment: our own CRM software, corporate news portal, blogs and work messenger;
• Possible professional growth.