Alamat- Answers inquiries by:
- Clarifying desired information.
- Researching, locating, and providing information.
- Resolves problems by:
- Clarifying issues.
- Researching and exploring answers and alternative solutions.
- Implementing solutions.
- Escalating unresolved problems.
- Fulfills requests by:
- Clarifying desired information.
- Completing transactions.
- Forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts and explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures and reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by:
- Accepting ownership for accomplishing new and different requests.
- Exploring opportunities to add value to job accomplishments.
