Customer Service Representative - Us Mobile Locksmith Company

Our client is a licensed, professional, and 100% Mobile Locksmith with headquarters in San Diego, California. With over 15 years of experience in the industry, they are more than capable of handling all of your locksmith or key-related needs. They pride themselves in providing affordable pricing with no hidden fees and offering packaged bundles with up-front pricing. Alsom they are proud members of the SDAR, PSAR, NSDCAR, NARPM, SCRHA, and the ALOA.
The role:
The Customer Service Representative interacts with many different people. The goal is to listen and evaluate how to help the client most effectively. You will:

• Provide information about the products and services that best suit the customer's needs.
• Open an account if it is not already set up, enter work order information, and schedule the job.
• When our technician has completed the job, close the order by creating an invoice and sending it to the customer.
• Attend phone calls and emails.
• Answer questions about a part for a job, payments or simply acknowledge receipt of an order.
• Upload payments to our system and investigate invoices that are still open.
• Contact the client to check the status of delayed payments.
  

Requirements:

• At least 2 years of experience in the Customer Service field working fully remote.
• Highly skilled in work organization and attention to details.
• Excellent communication skills with attitude to provide the best Customer Service.
• Fluent English level.
• Available to work overlapping with the Pacific time zone (PST).
  

This position is only available to Latin America residents.
Powered by JazzHR
WgJWk95xvu