AlamatThis position is recruiting for our sister company JunkToClear (JTC). We are looking for 3 candidates to fulfil the role of Customer Service Specialist based at our office in Medan.
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How to Apply:
Please send your resume and a cover letter to adam@skaplogistics. com (remove spaces at ".com") with the subject line "Customer Service Specialist Application"
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About JunkToClear (JTC):
JunkToClear is a premier provider of disposal, cleaning, and moving services. We are committed to delivering professional and efficient service, ensuring customer satisfaction at all levels.Position Type: 1-Year Contract (Renewable based on performance)
Job Scope:
The Customer Service Specialist is the primary point of contact for our customers, responsible for handling inquiries via phone, email, WhatsApp, and our website. This role plays a crucial part in upholding our commitment to excellent Customer Service.
Requirements:
- Fluent in English, with strong speaking and typing skills. Chinese language skills are a plus.
- Exceptional communication and interpersonal abilities.
- Proficiency in CRM systems and documentation.
- Capable of efficiently working in a fast-paced environment.
- Industry knowledge in disposal, cleaning, and moving services. Previous experience in Customer Service is advantageous.
Key Responsibilities:
- Customer Interaction: Ensure prompt responses to customer inquiries within a 5-10 minute timeframe during working hours across various channels.
- Customer Record Management: Create customer profiles in our JCRM system following each inquiry to maintain accurate records.
- Quotation and Invoice Generation: Accurately provide quotations and invoices by collecting necessary information and assessing service requirements.
- Documentation: Maintain detailed records of customer interactions, including any changes or cancellations, in the JCRM system.
- Coordination and Monitoring: Monitor the progress of daily jobs, communicate any scheduling changes or delays to customers, and coordinate with teams or subcontractors.
- Sales Reporting: Generate daily sales reports and manage financial documentation through the JCRM system.
- Social Media Engagement: Actively manage our Facebook and Google accounts, including regular updates, posts, and engagement with customer reviews.
Compensation and Benefits:
- Salary: Competitive salary package
- Sales Commission: 5% sales commission in recognition of contributions to business growth.
- Monthly Allowance: A monthly allowance of Rp1,000,000 to cover work-related expenses.
- Contract Duration: 1-year, with potential renewal based on performance.
- Training: One-week training to prepare for the role.
- Probation Period: One month of probation before final confirmation.
