Alamat
Bentuk pekerjaanThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. This role requires you to work from Semarang for several periods and relocate you to Solo.
Responsibilities
Communicate with customers, email, live chat and call (inbound/outbound).
Provide knowledgeable answers to questions about product, pricing and availability.
Work with internal departments (Team Leader) to meet customer's needs.
Data entry in various platforms collaborate on projects to improve support tools and processes.
Basic Requirements
- Bachelor’s degree or equivalent diploma
- 1 years' work experience in e-commerce service handling (fresh graduate welcome to apply)
- Excellent written and verbal communication skills in English
- Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity.
- Flexible for shifting schedule and changes along with it. Ready working with US schedule night block shifting.
- Ability to handle high volumes during promotions and peak seasons.
- English capabilities minimum B1 English First and ready interview with fulll english.
Preferred Requirements
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
- Compliance perations experience is preferred.
- Strong analytical and research skills
- Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
- Experience in E-Commerce buyer/seller/creator services.
- Experience in Microsoft Office Suite is preferred.
- Preferably to have a typing speed of at least 40 words per minute.
Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.
