Customer Service Specialist English/Bahasa (Yogyakarta)

Qualification :

• Minimum D3 / S1 any major OR
• High School graduates with experience in Customer Service for at least 6 months.
• Minimum GPA 2.75
• Experience minimum 1 year in Call Center Inbound, Fresh Graduate are welcome
• Fluent in English both of Written and Speaking
• Communicative
• Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
• Willing to place in YOGYAKARTA

Responsible :

• Answering an Incoming chats and Respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of Customer Service
• Able to quickly locate user problems and provide solution