Uraian Tugas
- Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing Customer Service representatives.
- Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
- Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
- Support the generation of order related documents.
- Update internal stakeholders on order status and any issues.
- Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing Customer Service representatives to take corrective actions using basic analytical capabilities.
- Handle complex clerical, administrative, technical or customer support issues and/or feedback under minimal supervision, while escalating only the most complex issues to appropriate staff.
- Provide regular reporting related to inventory, order processing, and Customer Service level
- Other duties as assigned
Refer code: 698652. Cargill - Hari sebelumnya - 2024-03-25 16:17
Alamat
