Job Responsibilities:
- Develop and design customer service training programs that suit company needs and industry standards
- Deliver training material in interesting and interactive way
- Assess and provide feedback to training participants about their performance
- Identify development areas and provide solutions to improve customer service performance
- Ensure training programs meet quality standards and achieve set goals
- Work closely with the customer service team to ensure the training provided is in line with their needs
- Keep up with the latest development in customer service industry and integrate best practices into training programs
Job Requirements:
- Bachelor’s Degree, any major
- At least 1 year of work experience as Customer Service Trainer in financial services/financial technology company or related BPO
- Good Bahasa Indonesia and English skills
- Have in-depth knowledge financial service industry and its products/services
- Excellent communication and training skills (able to convey material in an interesting way)
- Good interpersonal skills and able to build relationships with training participants
- Ability to assess and provide constructive feedback
- Can work independently or in a team
- Positive attitude with results-oriented mind