Customer Success Account Manager

Job summary
Customer Success Account Manager responsible for client adoption, usage, and successDrive revenue growth through renewals and upsellingPrimary customer-facing role to build trust and deliver value
Job seniority: mid-to-senior level
Responsibilities
• Close renewal business on a quarterly basis, meeting or exceeding quota• Upsell new business to existing clients to increase value per customer• Actively own the adoption, usage, and success of a portfolio of customers• Engage with and understand customers’ businesses, needs and use cases• Deliver expert engagements, such as training and onboarding• Partner with internal cross-functional team members• Ensure transparency on customer account health and accurate forecasting• Identify insights and needs for product development• Provide subject matter expertise on School Management Systems• Become a trusted advisor to LittleLives’ customers
Requirements
• Strong interpersonal skills and desire for a dynamic environment• Ability to build and maintain relationships with assigned accounts• Strong communication and problem-solving skills• Proven experience driving customer retention and growth• Experience leading customer-facing presentations and engagements• Ability to handle objections and prioritize customer issues• Keen interest in IT/Early childhood industry• Nice-to-have: Experience in software as a service• Nice-to-have: Experience working with CRM systems• Nice-to-have: Experience in IT/Early childhood industry
Key Skills Needed
• Strong interpersonal skills• Strong communication skills• Problem-solving skills