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Bentuk pekerjaanJob Description
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the Role:
The Customer Success Associate has overall responsibility for the daily management of assigned Cloud customer accounts in SAP Intelligent Spend Business Network (ISBN) Line of Business (LoB). The mission is to increase customer retention, renewals and upsells by building strong relationships with customer stakeholders and to ensure our customers receive maximum returns from their SAP investments.
Drive Customer Value:
The Customer Success Associate is the customer’s point of contact for SAP. The Associate will partner with their customers throughout the different phases of their transformation journey, drawing upon various sources of information to ensure the customer realizes the maximum value from their SAP solutions. This is demonstrated by:
- Simplifying the customer’s experience with SAP by aligning and highlighting the various internal support and services teams, customer communities and online resources available to them
- Understanding the customers’ goals, success metrics and developing a customer engagement plan
- Partnering with customers to achieve active engagement in SAP-led initiatives such as customer satisfaction surveys, business transformational stories, customer reference program and SAP events
Solution Approach/ Revenue Retention & Growth:
The role’s focus is to create customer satisfaction, drive customer retention, subscription renewal, solution adoption and portfolio expansion for SAP. The Associate achieves this by building strong relationships with their customers and aligning solution opportunities to business requirements. This is demonstrated by:
- Understanding the customer roadmap and maximizing the perceived value of the customer’s subscription
- Developing renewal and expansion plans to create win-win strategies for both SAP and the customer
- Understanding the customer’s business to identify potential risks
- Assisting in customer queries to ensure licensing compliance and optimized contractual opportunities
- Acting as primary escalation point for those accounts within their portfolio
Work Experience and Qualifications:
Desirable experience in the following areas
- A college degree/ diploma in Business/ Supply Chain related
- Ability to commit to at least 6 months full-time work by 1 Mar'22
- Internship experience in cloud solutions would be a plus: Supply chain and Procurement
- Good business acumen and stakeholder management
- Written and oral English and Bahasa business language skills
- Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:325450 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern |
