Customer Success Representative Japanese Speaker (日本語)

Qualifications:

• Minimum Diploma/Bachelor Degree any Major 
• Minimum GPA 2,75
• Fresh Graduated are welcomed 
• Able to speak in English 
• Fluent in Japanese ( N3 or N2 more preferred)
• Willing to work in Shifting Schedule including weekend and Public Holiday
• Ready to join immediately 
   

• Handle customers by Calls/Chat/Email (All LOB)
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Call Information According to Standard Operating Procedures
• Complete All Call Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service