Customer Support Specialist (Yogyakarta)

Job description & requirements

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want join us as a Customer Support Specialist

Job Description:

• Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
• Resolve technical issues including debugging customer sites to aid in problem resolution
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing company products inside and out so that you can answer customer questions.
• Update the company's internal ticketing system   with information on technical issues and discussions or useful feedback from   customers  
• Follow up customers to ensure that their problems   are resolved   

Qualifications:

• Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
• Fresh graduate with good internship / organization experience are welcomed to apply.
• Must be located or willing to located in Yogyakarta.
• Good proficiency  in MS Office (Word, Excel, Powerpoint)
• Willing to work in night shift and weekend as needed
• The capacity to work well within a team.
• Attention to detail and logical thinking.
• The capacity to clearly explain a technical problem to a customer.
• Posses excellent problem-solving skills.

Skills

• E-commerce
• Support
• Customer Experience
• Customer Service
• Microsoft Office
• Technical Support

Culture

Jubelio.com is a fast growing startup specializing in omni-channel solution Our company culture is a fast moving company. 

We are a small team, but efficient and deliver!

Compensation: BPJS Kesehatan, BPJS Ketenagakerjaan, THR, Quarterly Bonus Program, Laptop Ownership Program and Competitive salaries.

Family benefits: Paid maternity / paternity leave.

Lifestyle: Casual dress code, Flexible Working Hours, and Fun Workplace.

Progression: Career Path, Job Coaching & Consultation Session, and Professional development Facility.

Welfare: Health insurance (Manulife).

About the company
Jubelio is a cloud-based tool for consolidating customer orders from various marketplaces – provides a central platform for order management. Formerly known as Truztee.