Customer Technical Advisor Specialist

Responsibilities:

• Create and ensure regular reports to management regarding Roadside Assistance (RSA) service operation
• Coordinate and work together with dealer, other department, and parties related to issue settlement
• Continuous improvement of RSA service for customer
• Assist in the development, coordination of RSA policies, processes and programs
• Coordinating and communicating with RSA partner
• Provide administrative assistance and support
• Prepare and conduct basic technical knowledge training and proper technical advise to call center team
• Support Customer Technical inquiry and advise to call center team
• Document all customer interactions, provide information, maintain records and carry out all duties in an accurate, efficient and timely manner
• To comply with the company's internal rules and guidelines

Requirements:

• Bachelor degree's in Engineering or related fields
• Has good experience in the automotive industry, especially in technical support
• Strong communication and negotiation skills across various levels, both in English and Bahasa
• Proficiency in Microsoft Office and database systems