Alamat
Bentuk pekerjaanWe’re looking for a team member in our fast-growing company as a Customer Experience Specialist. You’ll be responsible for handling any number of different types of projects, which may involve conducting research, brainstorming ideas, and creating strategies for clients.
Job Descriptions
- Embark on a journey to craft targets and metrics tied to the customer experience, intricately woven into our product development strategy.
- Unearth untapped opportunities for product evolution by delving into user needs, market dynamics, and the ever-evolving competitive landscape.
- Foster and uphold a visionary perspective on the holistic user experience, steering the course for our products and features through the lenses of human-centered design and usability best practices.
- Harmonize deliverables with overarching user experience strategies, orchestrating an optimal customer journey through every engagement and interaction within the app.
- Architect strategies for organizational enhancement, imbue touchpoints and channels with intentional design and propel improvements in Customer Experience (CX) service delivery.
- Advocate for customer needs internally, rallying pertinent resources to amplify our impact on customers to unprecedented levels.
- Cultivate cross-functional initiatives that transcend conventional boundaries, enhancing the overall customer experience and fostering greater satisfaction and loyalty among our esteemed clientele.
- Oversee the intricate process of harvesting customer feedback from myriad channels, meticulously scrutinizing reports to distill invaluable insights.
- Navigate the intricate process of crafting reports analyzing customer feedback, and transmuting key takeaways into actionable plans for corrective measures.
Job Requirements
- Bachelor's Degree with a specialization in Design, IT/Technology, or Business.
- Accumulate 4-5+ years of pertinent experience in consulting/tech, with a bonus for prior involvement in a CX consultancy firm.
- Exhibit leadership prowess with a track record of nurturing and guiding CX/UX teams in both project work and professional development.
- Possess experience in CX Strategic thinking and mastery of experience design principles.
- Demonstrate proficiency in creative methodologies and intricate design workflows, encompassing everything from facilitating workshops to low-to-high prototyping and user testing.
- Cultivate a product-centric mindset, directing focus towards digital CX and aiding product and design teams in uncovering and delivering novel opportunities.
- Showcase robust communication skills across written, analytical, presentation, and verbal domains, fluently maneuvering in both English and Bahasa Indonesia.
- Customer Experience
- Leadership
- User Experience (UX)
- Communications
- User Research
Working in Antikode is fun and challenging at the same time in a homey environment. We’re working on interesting projects from multiple clients in various industries such as:
Lifestyle / F&B:
McDonald's Indonesia, Ismaya Group, Union Group, Biko Group, Plataran Group, Ateria, Legit, Burgreens, Chatime, etc.
Retail:
Compass, Makeover, Alfamart, MAP Club, etc.
Entertainment:
Disney+, RANS, KUY!, etc.
Banking:
BCA, Mandiri, OCBC NISP, CIMB Niaga, BTPN Jenius, BRI, BNI, UOB, etc.
Telco:
XL, Telkomsel, AXIS, Indosat, etc.
Insurance:
FWD, Avrist, Prudential, Tokio Marine, Dompet Aman, etc.
NFT Projects:
Avarik Saga, Shark Outlaw Squad, Monaverse, Karafuru, Mindblowon, etc.
So continuous learning & exploration will be the heart of how we work and grow in Antikode.
You'll also get
- Competitive salary & yearly bonus
- 13" MacBook Air / Pro
- Health benefits (BPJS, Private Insurance, Telemedicine, Optical & Dental)
- Continuous personal improvement
- Cat & dog-friendly office
- Up to 15 days of leave
- Homey working space & casual environment
- Monthly fun activities
- Cross companies gathering (with Eatlah, SOSJ, Bitte Design, and Monstore)
Antikode is a UI/UX design and development company that aims to help clients from small-medium businesses to big brands from various industries to create their website and mobile apps user experiences from the design to the development.
