Alamat- Wyndham Dreamland Resort Bali, Bali, Indonesia, 80364
- Wyndham Sea Pearl Resort Phuket, Nakhon Pathom, Thailand, 83150
- Customer Service - General
- Full Time
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRIMARY OBJECTIVES:
To actively contribute to the company vision of putting the world on vacation by overseeing the operational activities of the Data Intelligence team responsible for the collection, review, retention and use of marketing data and leadership, training and development of the team.
Operations:
Developing and managing business intelligence solutions for the organisation
Build, develop and manage an engaged Data Intelligence team.
Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training and development needs
Establish service quality standards based on internal customer requirements
Review processes and procedures to ensure quality service is s provided
Manage and maintain existing data management systems and manage future Data Intelligence system needs
Liaise with the Marketing Team for effective optimisation of data
Execute campaigns as required including telemarketing, direct mail, email and on-line campaigns
Communicate effectively with stakeholders to meet customer data requirements and delivery needs, maintaining high standards of data quality
Ensure that direct reports are aware of and adhere to internal and external policies and regulatory requirements based on jurisdictional requirements
Adapt to changes and develop new ideas for improving methods of operation (where appropriate)
Maintain 100% compliance against the Do Not Call Act and equivalent requirements in other jurisdictions
Manage spend of lead cost within budget
Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace
Display CARE to all internal and external parties
Display innovation through inspiring, creating and improving processes and products
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
Display leadership values by ensuring effective communication and respecting your peers and managers.
Support others within the team and empower each other wherever possible
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@travelandleisure.com, including the title and location of the position for which you are applying.
