Digital Apac Service Delivery Manager - Urgent

We are looking to hire a driven Digital APAC Service Delivery Manager to join our diverse team at Airbus in Subang West Java
Growing your career as a Full Time Digital APAC Service Delivery Manager is a great opportunity to develop exceptional skills.
If you are strong in teamwork, creativity and have the right mindset for the job, then apply for the position of Digital APAC Service Delivery Manager at Airbus today!
Job Description: Scope of Position:1. Service Delivery Management:Lead and oversee the IT Service Delivery function, ensuring adherence to ITSM methodologies for efficient and effective Service Delivery.Develop, implement, and continuously improve ITSM processes, aligning them with industry best practices and organizational goals.Monitor service performance, analyze metrics, and identify areas for improvement to enhance service quality and efficiency.2. ServiceNow Expertise:Serve as the subject matter expert on ServiceNow, leveraging its functionalities to optimize Service Delivery and streamline workflows.Design and configure ServiceNow modules, workflows, and integrations to meet business requirements and enhance user experience.Provide guidance and training to teams on ServiceNow usage, troubleshooting, and best practices.3. Process Optimization and Innovation:Identify opportunities to streamline and automate Service Delivery processes within ServiceNow, driving operational efficiency and cost savings.Collaborate with stakeholders to innovate and implement new solutions, leveraging ServiceNow's capabilities to enhance service offerings.Ensure compliance with ITIL framework standards and drive continuous improvement initiatives.4. Team Collaboration:Manage external outsourced ServiceDesk team to ensure service adheres to KPI and SLA. Collaborate cross-functionally with various departments to align IT services with business objectives and ensure seamless integration of processes.Key Responsibilities:Manage & coordinate all ITSM(Incident, Change, Problem) activitiesWork with extended internal and external teams on end-end Incident management processLeads and own Change Management processProactively detect & prevent future problems/incidentsPrepare statistics, KPI and trend reports for use in the IT Service Delivery processIdentify problems through the review and focus on optimizing processesCoordinate, convene and facilitate major incident and problem review meetings within PSLsManage and maintain information stored in the problem database i.e. ServiceNowEnsure the problems progress through the ITSM process in a timely and prioritized fashionVendor management of outsourced Service Desk service to ensure service is line with agreed SLA and KPIUpkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct. Carry out any other task as directed by the superior.Background and SkillsBachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field.5-10 years experience in IT Management.Experienced Problem Manager in a highly performing environmentAbility to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environmentAbility to develop collaborative relationships with customers, partners, and developers across the business at all levelsDemonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, developers and architectsRelevant industry certification, including ITIL (SFIA, COBIT, TOGAF, MCSE, MCITP, CCNA, etc)This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company:Airbus Helicopters Malaysia SDN. BHD.Employment Type:Permanent-------Experience Level:ProfessionalJob Family:Digital

Benefits of working as a Digital APAC Service Delivery Manager in Subang West Java:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package