AlamatJob Overview
We are looking for a Digital Customer Service to join our growing family. A Digital Customer Service plays a key role in providing excellent Customer Service to online shoppers, addressing inquiries, resolving issues, and ensuring a positive shopping experience through digital channels.
Job Roles:
- Customer Inquiry Handling: Respond promptly and professionally to customer inquiries, including questions about products, orders, returns, shipping, and promotions, through various digital channels such as email, WhatsApp, Facebook, and Instagram.
- Order Support: Assist customers with order placement, tracking, and modification, ensuring accuracy and timeliness.
- Issue Resolution: Investigate and resolve customer issues, complaints, or disputes, ensuring customer complain solved 100%
- Policy Adherence: Ensure compliance with company policies, including return and exchange policies, and communicate these policies to customers.
- Technical Assistance: Provide technical support to customers who may encounter issues with the website, mobile app, or online shopping tools.
- Cross-Selling and Upselling: Identify opportunities to suggest complementary products or upgrades to customers, contributing to increased sales.
- Product Feedback: Collect and relay customer feedback, product reviews, and suggestions to the product development and merchandising teams for continuous improvement.
- Escalation Handling: Escalate complex issues or customer concerns to higher-level support or management when necessary.
- Record Keeping: Maintain accurate records of customer interactions, inquiries, and resolutions in the Customer Service database.
