District Operations Supervisor (Malang)

Job Description

Location Malang Work Type Permanent Application Posted March 3, 2022

About the Role

If you’re looking to be a part of a dynamic, highly-analytical team who enjoys creating strategy based on available data, look no further. As our District Operations Supervisor for the East Java, Bali and Nusa Tenggara Region team, you'll take the wheel in overseeing the supply management for Gojek's operations in the region. You'll get to oversee the entire operational driver spectrum at the district level, which includes balancing supply and demand (BCR), utilizations, driver acquisitions, driver engagements, and solving driver problems on the field. Working closely with the Regional Operations team, you'll even get to localize the HQ strategy that matches the nature of the district. Your efforts will help ensure that our driver partners are given the attention, experience, and opportunities they deserve.

What You Will Do

• Manage day-to-day operations (2W and 4W), including: Driver acquisition management, driver engagement management (loyalty & retention and safety & performance training),driver exit management (i.e. drivers suspension), inventory management (driver attributes and driver warrant), and driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
• Coordinate with the District Operations Manager for day-to-day escalated issues around driver service and customer service.
• Develop and