Driver Experience Integration & Interface Expert

Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

January 13, 2022

About the Role
Our driver-partners are one of the crucial pillars of our business; from serving food orders to transporting people and goods from one place to another - there is very little that they can’t do. As our Integration & Interface Manager, you’ll be responsible to bring drivers aspects and insight into projects which require alignment with 3rd party or external stakeholders, take the time to properly identify and mitigate potential sources of friction and pain which are most likely to impact our driver-partners when conducting such services. Ultimately, your efforts will boost Gojek’s standing as the most trusted partner amongst our driver-partners as well as ensuring stakeholders satisfaction due to operational excellence from our drivers.

What You Will Do

• Bring drivers insight into all projects which require introduction of new services, and inclusion of external parties into our platform
• Provide recommendations and develop actionable strategies on how to anticipate, react, and respond to the frictions through data analysis and research, particularly on quantified metrics such as Booking Cancellation Rate and Defect Rate
• Manage strategic projects in collaboration with relevant internal teams, our driver-partners, and external stakeholders
• Facilitate communication, coordination, and alignment with respective stakeholders throughout the processes

What You Will Need

• At least 4 years of experience in a strategy or project management role at a tech company, management consulting or FMCG
• Strong communication, stakeholders management, and project management skills with experience managing complex projects with multiple stakeholders
• Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.
• High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
• Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team
• Strong proficiency in Microsoft Excel and PowerPoint is a must; proficiency with SQL will be a plus

About the Team The Driver Experience team is based in Jakarta, Indonesia which is currently undergoing expanded responsibilities due to additional initiatives from internal or external teams which require drivers insight integrated to ensure results excellence. As part of the larger Driver Core department, we are the go-to team for anything related to driver-partners due to our vast knowledge, data, and close interaction with them. Our primary focus is to mitigate driver-partners’ anxiety and friction in their daily operations. We do this through process improvement or feature introduction, which has been proven over time to help driver-partners better navigate throughout their booking stages and ultimately contribute to the improvements in their earning. Our current focuses are mostly related to logistics and partnership projects, but if we found other aspects that will have a major impact in driver-partners’ experience, best believe we’ll be on top of it! Aside from work, we also like to have fun, interact with each other, and share hobbies. When COVID subsides, our team looks forward to continuing our monthly catch-up gatherings in person. We hope to see you there, too!