AlamatDuty Manager
Alila Alila Seminyak ID - BaliFront OfficeEntry Level ManagerFull-timeReq ID : BAL002424
Summary
As Duty Manager, you are responsible for general management and security issues within the hotel.The This includes ensuring exceptional guest service, managing staff, and maintaining a secure and comfortable environment for guests and employees.
throughout your duty you wear many hats including information provider, problem solver, public relations manager, sales manager and diplomat, always maintaining a professional, efficient and professional manner.
- Ensure a high level of customer satisfaction by addressing guest concerns and resolving issues promptly.
- Oversee the check-in and check-out process, ensuring efficiency and accuracy.
- Handle VIP guests and special requests.
- Supervise and coordinate the activities of hotel staff during the shift.
- Assign tasks and responsibilities to staff members.
- Provide training and guidance to new and existing staff.
- Monitor and ensure the smooth operation of all hotel departments, including front desk, housekeeping, and food and beverage.
- Participate in inventory management and control.
- Ensure adherence to brand standards and quality benchmarks.
- Implement and uphold the hotel's policies and procedures.
- Conduct regular inspections to maintain cleanliness and quality standards.
Qualifications
The successful candidate will meet the following criteria,
- Strong leadership and communication skills.
- Excellent problem-solving abilities.
- Relevant experience in 5star luxury hotels or luxury resorts
- Knowledge of hotel operations and industry trends.
- Ability to work flexible hours, including nights and weekends.
- Confident and enjoys the challenge of delivering consistent standards of service.
- Fluent in Bahasa Indonesia and English (spoken and written)
