E-Commerce Technical Support Manager

Job Summary:
Lead Technical support for E-commerce Division. Do Enhancements, Code review, Monitoring, Support and Coordinate issue across all internal and external teams to ensure issue resolution is completed promptly.

Roles and Responsibilities:

• Coordinating across all internal teams to ensure issue resolution is completed promptly.
• Serve as the primary escalation point for external/internal issue regarding issues.
• Defining Prioritization and workplan, deadlines and driving user’s communications until the users has confirmed issue resolution.
• Accountable for the team’s delivery of timely and accurate technical solutions to users.
• Develop, implement, and continuously improve process documentation for the Technical Support team.
• On hand fixing if require meeting the user’s deadlines
• Review code and provide technical mentorship to team. 
• Code deployment: Assist deployment of code to production servers

Job Requirements:

• Minimum bachelor’s degree in computer science, Information System, Information Technology, or related fields.
• Have an experience minimum 4 years as Backend Magento Developer.
• Have an experience minimum 1 years of experience in Technical Support Manager.
• Having an experience minimum 2 years with cloud server, especially AWS.
• Have experience minimum 1 years with CI/CD, especially using Jenkins.
• Have experience minimum 2 years with development collaboration tools (Bitbucket).
• Experience with ticketing solutions such a Jira.
• Good spoken, listening, and written English is a must