Job description:
- Handle all documentation, such submitting Final SI, PEB, and VGM to shipping lines and checking BL for export and import shipment.
- Arranged delivery BL to the customer.
- To ensure all export/import documents are being processed completely, accurately and following the right system a procedure in order to achieve excellent service.
- Liaising with agents and sending pre-alerts.
- Handle customer request and Communicate customers as well as maintains a good relationship.
- Have a knowledge about the procedure, regulation and all supporting documents of export & import.
- Monitor and coordinate the progress of export & import shipments and update reports to customers.
- Handle questions and resolve issue or complaints that may arise.
Requirements:
- Minimum 2 years experience in Freight Forwarding in the same position.
- Computer literate (Ms. Excel/Word/Internet/Email).
- Able to work with tight deadlines.
- Responsible and can work proactively.
- Detail oriented, fast learner and self-motivated.