F & B Service Host - Park Hyatt Jakarta

Job Description For F & B Service Host - Park Hyatt Jakarta

Description

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

• Indonesian Nationality with a degree in Hospitality or related field
• Has minimum 1(One) yearexperience in a similar position in 5 (five) stars International Hotel Chain
• Previousexperience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills