Facilities Support

Job Description

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
The key responsibilities include:
People Management
Develop and sustain a high-quality well motivated teamwork.
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organization
On-site key point of contact for Facilities in the client’s premises
Site Operations Management
Set up standard operating procedures and ensure compliance with Facebook policies and procedures, including all government regulations
Plan and execution of moves/restack and ad-hoc projects
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Review existing operations regularly to reduce costs and improve operational standards
Management of all faults and queries raised through the helpdesk.
Attend to all reactive maintenance / downtime/ breakdown according to agreed SLA and escalate as appropriate
Prepare downtime and breakdown incident reports and ensure prompt closure
Reporting of all facilities related activities at predetermined frequencies
Interfacing with the landlord on matters relating to the premises including fire evacuation training/drills
Procurement & Vendor Management
Manage all principal service contracts, including inspections and quality management of service delivery
Development and administration of maintenance planner, coordinate all maintenance activities and ensure all unscheduled maintenance is promptly actioned
Management of all facilities-related staff both JLL and vendors
Risk Management
Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and maintained
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Health & Safety Management
This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
Ensure Fire Warden/First-Aid training and records are up to date and meeting Facebook policies and procedures, including all government regulations
Finance Management
Financial management including tracking of expenses
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
Ensure financial processes are followed at all times by working with the clients finance team.
Ensure all procurement processes are followed up and contracts are in place for all vendor services
All maintenance is conducted as scheduled
Reporting is accurate and delivered on time
All expenses are within budget limits
Customer satisfaction surveys trend upwards
Account contract surveys achieve minimum standards
Compliance with Facebook standards and audit requirements
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!