Field Collection Team Leader

Responsibilities:

• Ensure account distribution to in house team according to bucket handling
• Ensure field collector knows and understands the KPI to be achieved
• Review result from QC Field
• Compiling report performance collection
• Prepare incentive calculation based on performance and scheme
• Ensure memo from visitation result field collector to customer recorded in system
• Coaching low performance Field Collection Team member
• Ensure no high risk findings will be impacted to business sustainability
• Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
• Tracking and evaluating the effectiveness of all collection strategies

Requirements:

• Having experience as Field Collection Team Leader or Supervisor at least for 2 years
• Candidate must possess at least a Diploma's Degree, any field
• Good knowledge in Collection
• Good leadership, be able to build and lead a team
• Able to read collection reports
• Good understanding in control, monitoring and coaching
• Able to speak English minimum passive
• Able to work under pressure and target
• Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude