Field Service Support Analyst - Batam, Indonesia - Technipfmc

Deskripsi

Field Service Support Analyst Location:

Central Singapore, SG Employment type: Employee Place of work: Office Offshore/Onshore: Onshore Technip FMC is committed to driving real change in the energy industry.

Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it.

You'll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity.

Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose The purpose of the Field Service Engineer is to maintain the agreed service levels for IT requests, deliver high value support to customers and VIP's according to agreed process, monitor and report on local IT inventory, incident trends, formalize documentation, supporting the local business with a strong focus on on-site support facilitating uninterrupted manufacturing/production Job Description

• Installing, configuring, troubleshooting and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment, including mobility devices
• Responding to telephone calls, email, service tickets, and dispatched requests for technical support
• Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
• Consulting and instructing users on hardware and software questions/issues
• Providing assistance with office moves (moving and set-up of IT equipment)
• Performing all other necessary tasks related to IT support of the local and regionally supported locations

Supports APAC stakeholders by project basis You are meant for this job if:

• Minimum Diploma background
• Minimum 3 years' experience in the related field
• Good knowledge of IT procedures and standards
• Problem-solving skills
• Service/Customer orientation
• Communication skills
• Required to travel within APAC regions (by project basis)
• Basic knowledge on Service Now
• Familiar with global timezones Competencies Act with Agility Adopt a Growth Mindset Drive Accountability Problem Solving Being a global leader in the energy industry requires an inclusive and diverse environment. Technip FMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture. Technip FMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain. Learn more about Technip FMC and find other open positions by visiting our Career Page. Follow us on Linked In for company updates.

Date posted:
Jan 12, 2024 Requisition number: 3419