Front Desk Agent

Job Description For Front Desk Agent

Hotel Name
Job Description

• Takes care of the arrival and departure processes for guests in compliance with internal procedures
• Maintains excellent relations with the welcomers, ensuring their activities complement each other
• Informs guests about the formalities, any particular conditions relating to their stay and the services available
• Handles phone calls
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the Front Desk team
• Ensures that all guest documentation is up-to-date and available
• Depending on the type of hotel, may handle reservations outside the reservations department's opening hours

• Fluent in Bahasa Indonesia and English.
• Highly motivated, self-driven, ability to work under pressure and an excellent team player
• Creative thinker, passionate and guest-oriented

• Be a part of Global Community of Hospital Industry
• Opportunity to joint Accor Development Programs
• Optimal Employee experience and healthy working atmosphere