Front Desk Officer (Fd)

Kinderfield-Highfield School Bekasi, is currently seeking for a professional employee to fill in the following position:

FRONT DESK OFFICER (FD) 

Roles and Responsibility:

• Serves visitors by greeting, welcoming, and directing them appropriately in a professional manner.
• Informs visitors by answering or referring inquiries.
• Notifies school administrator personnel of visitor arrival.
• Answer, screen and forward incoming phone calls from third parties to related school administrator personnel as needed.
• Ensure reception area is clean, tidy and presentable, with all necessary stationeries and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information about the school (school programs, events, tuition fees, merchandise price list, etc.) to parents; deliver and forward written messages and announcements from the school to parents through instant messaging apps, email and/or phone calls.
• Provide assistance to proceed purchase requisitions for school’s merchandise orders from parents and ensure compliance with orders.
• Assist to coordinate document circulation (database of students’ information, telephone logs, purchase orders, etc) and follow-up parents' feedback in order to run the students’ admission process smoothly and in immediate response.
• Assist to organize and participate in the school marketing & promotional events (e.g.: Open House, School Exhibition at Malls, or other events collaboration with third parties.
• Provide support to prepare admission related consultations and/or school tour during School Open House or Program Consultation Sessions.
• Support the implementation of school-wide expectations as determined by School Management/Administrator.

Qualifications:

• Minimum D3
• Proven work experience as Front Office Representatives, Receptionist or similar roles
• Professional attitude and good appearance
• Solid written and verbal communication skills
• Customer service attitude
• Has the ability to maintain composure, be proactive and resourceful to ensure a good customer experience for parents
• Good in administrative skills and detail-oriented
• Self-motivated, interactive, energetic and able to work under pressure
• Computer & Internet literate
• Able to work cooperatively in a team or independently